We aim to provide as flexible a service as possible but we are a small business and there are significant costs to us associated with patients who cancel last minute. These are particularly impactful for our face to face clinics where we have significant overheads and little chance of filling last minute cancellation slots.
We have a 3 working days (72 business hours) cancellation and rearrangement policy.
If greater than 3 working days notice is given to cancel an appointment, a full refund minus a $10 administration fee is given.
If you cancel with less than 3 working days notice of your appointment, there will be no refund. This is because there is not enough time to fill your appointment slot.
If you think you cannot make it to the clinic for a face to face appointment but could see someone online, we can switch your appointment to an online one at no charge.
Please contact us via email at info@menopausecarenz.com to cancel your appointment and to request a refund. Refunds take 7-10 days to process.
Rearranging Appointments
Should you need to rearrange your appointment there is no fee if greater than 3 working days (72 business hours) notice given from your original appointment time.
If less than 3 working days notice from your original appointment time then there is an additional $100 fee. Please email us to rearrange your appointment time/date.
If you think you cannot make it to the clinic for a face to face appointment but could see someone online, we can switch your appointment to an online one at no charge.
